Customer Service has been a buzz word in retail for years – manufacturers, retailers, consumer groups and academics have sought to measure it, survey it, report it and improve it. Whole industries have grown up around improving and measuring ‘customer … Continue reading The personal touch – a personal opinion.
It seems that shopping has taken on a whole new meaning. Now we can stay at home and not have to worry about the traffic, the weather or what to wear. We don’t even need to check out the papers to see if there’s a … Continue reading If not now…then when? Let the journey begin.